Call-in Card™

Bias and conflict resolution training for questionable behaviors.

A practical communication training that helps staff respond to bias, questionable behaviors, and workplace conflict with more clarity, skill, and care.

4.93 Stars | 1980 Reviews

Key benefits

✔ Help staff respond to questionable behaviors with more confidence
✔ Reduce escalation caused by avoidance, gossip, or calling out too quickly
✔ Build practical skills for conscious conversations in real workplace moments

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Enroll in Call-in Card™ - Self-paced Edition

Quick Facts About Call-in Card™

This course is available in:
- Live Online Format - We facilitate the course on Zoom.
- Live Onsite Format - We come to your office or training space, bring everything needed for a memorable experience, and facilitate the session
- Self-paced Format Available - You or your team takes the course on our advanced, modern elearning platform.
- SCORM Package Format - We provide you with a SCORM training package so you can integrate the training into your employee onboarding & training system. LEARN ABOUT SCORM →
- Live Onsite | Live Online - 90 minutes - 3 hours
- Self-paced | SCORM - 2 hours
- Staff
- Supervisors
- Managers
- Leadership
- Board Members
- Elected Officials
- Any person on your team who works with others or people in the community.
Recommended Group Sizes
- 30-40 per Training
- We offer single person live onsite & live online trainings
- We offer large group trainings onsite and online from 100+ people
- Optional Certificate of Completion for live onsite , live online, and SCORM trainings.
- Certificate of Completion awarded automatically for Self-paced course.

What The Call-in Card™ Teaches

The Call-in Card™ is a practical workplace training that helps staff respond to questionable behavior by calling people in instead of immediately calling them out. Grounded in conscious conversations, the training gives participants a clear process for addressing moments of bias, harm, or tension when intent is not yet fully known.

Participants explore what makes certain workplace behaviors questionable, why these moments are often hard to interpret, and how common responses like doing nothing, gossiping, reporting too quickly, or confronting someone harshly can create additional tension. The goal is to build more skillful, informed responses that reduce misunderstanding while still addressing potential harm.

Through videos, reflection, and communication practice, participants learn how to use the call-in process to request a conversation, ask clarifying questions, paraphrase what they hear, and make more thoughtful decisions about what response is needed in the moment.

Pillar 1: Questionable Behavior

Learn what makes behavior questionable, and why uncertainty about intent can make response difficult.

Pillar 2: Calling In vs Calling Out

Explore the difference between calling in and calling out, and when each response may carry risks or benefits.

Pillar 3: Conscious Conversations

Practice the steps of the call-in process to respond with more clarity, care, and effectiveness.

Interrupting Implicit Bias and Questionable Behaviors in the Workplace

Learning Outcomes

Distinguish between calling-out and calling-in approaches and explain the purpose of promoting accountability over assumptions
Describe the structured steps of the Call-In Card framework for addressing harm or bias.
Demonstrate the use of the Call-In Card in workplace scenarios.
Evaluate appropriate situations for using a call-in strategy to promote accountability and relationship repair.

Bring Call-in Card™ To Your Organization

Enroll In Self-paced Course

Tools Participants Learn

Participants leave with practical tools including:

The Call-in Card Conscious Conversation process
Language for requesting a conversation
Clarifying questions for moments of uncertainty
Paraphrasing skills to reduce misunderstanding
Response strategies for real workplace scenarios

Who is Call-in Card™ for?

This training is Ideal For

• Employees and frontline staff
• Supervisors and managers
• HR and training leaders
• Cross-functional teams
• School staff and public service employees
• Social workers and service coordinators

Bring Call-in Card™ To Your Organization

Enroll In Self-paced Course

Available Training Formats

Live Training
Facilitated workshop delivered via Zoom or in person.

Self-Paced Course
Interactive eLearning participants can complete on their own schedule.

SCORM for LMS
Organizations can integrate the course into their internal learning systems.

Each option can be customized for your team.

Testimonials

“This training gave me a much more practical way to respond when something feels off with a patron or peer but I do not have the full picture yet. Instead of freezing or going straight to frustration, I now feel better prepared to ask questions, start a conversation, and address things earlier.”

Library Employee

“Our team had been dealing with repeated conflict, tension, and a pattern of people either avoiding issues or escalating them too fast. This training gave us a much-needed tool for addressing questionable behavior in a more thoughtful, consistent, and workable way.”

HR Director

“I used this approach in a difficult conversation with a parent, and it helped me stay grounded and curious instead of reactive. The structure made it easier to address the concern directly while still protecting the relationship.”